Privacy Policy

This Privacy Policy explains how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at greenlanternpizza.rest, place orders, use our online services, or otherwise interact with us. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and all other applicable federal and state regulations governing data privacy and consumer protection.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We provide pizza and related food products and services to customers through our website, telephone orders, and in-person interactions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details provided in the Contact Us section of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Green Lantern Pizza through the following channels:

• Our website located at greenlanternpizza.rest
• Online ordering systems, mobile-friendly web pages, and digital forms hosted on or linked from our website
• Telephone interactions, customer service communications, and email correspondence
• In-store or in-person transactions and interactions
• Loyalty programs, promotional campaigns, surveys, and contests
• Social media pages and accounts operated by Green Lantern Pizza
• Any other service or platform operated by us that references or links to this Privacy Policy

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access.

3. Information We Collect

We collect various types of personal information in the course of operating our business and providing our services. The categories of information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, participate in a promotion, or contact us directly, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Account username and password (stored in encrypted form)
• Profile preferences and saved order history

3.2 Payment and Transaction Information

To process your orders and payments, we may collect:

• Credit or debit card details (processed securely through third-party payment processors; we do not store full card numbers)
• Billing address associated with your payment method
• Transaction history, including order items, amounts, dates, and delivery details
• Details of any refunds, adjustments, or credits applied to your account

All payment card data is handled by PCI DSS-compliant payment processors. We do not store or have direct access to your full credit card numbers.

3.3 Usage and Behavioral Data

When you interact with our website or digital services, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geographic location derived from IP data
• Browser type and version, operating system, and device type
• Pages viewed, links clicked, time spent on each page, and navigation paths
• Referring URL (the website from which you arrived)
• Search queries entered on our website
• Date and time stamps of visits and interactions
• Session identifiers and authentication tokens

3.4 Device Information

We may collect information about the devices you use to access our services, such as:

• Device model and manufacturer
• Mobile network information
• Unique device identifiers (such as advertising IDs where applicable)
• Time zone settings and language preferences
• Screen resolution and display settings

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activity on our website. Please see Section 8 – Cookie Usage for more detailed information about the types of cookies we use and how you can manage your cookie preferences.

3.6 Communications and Customer Support Data

When you contact us via email, telephone, social media, or through any contact form on our website, we may collect and retain:

• The content of your messages, inquiries, and feedback
• Any attachments or media you choose to share with us
• Records of our responses and the resolution of your inquiry
• Recordings of telephone calls where permitted by applicable law and where notice has been given

3.7 Marketing and Preference Data

If you opt in to receive marketing communications from us, we may collect:

• Your marketing communication preferences
• Responses to surveys, contests, or promotional campaigns
• Information about food preferences, dietary requirements, or favorite menu items (when voluntarily provided)
• Data about how you engage with our marketing emails (open rates, click-through rates)

3.8 Information Collected from Third Parties

We may also receive personal information about you from third parties, including:

• Third-party food delivery platforms or ordering aggregators that refer your order to us
• Social media platforms if you interact with our social media pages or use social login features
• Analytics providers that enrich our understanding of our customer base
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Managing your customer account and profile
• Sending order confirmations, receipts, and delivery status updates
• Processing payments and managing billing
• Handling returns, refunds, and complaints
• Providing customer support and responding to your inquiries

4.2 Analytics and Service Improvement

• Analyzing usage patterns, website traffic, and customer behavior to improve our services and website functionality
• Monitoring the performance of our website, identifying technical issues, and implementing improvements
• Conducting internal research and statistical analysis to understand customer preferences
• Developing new menu items, offers, and service features based on customer demand

4.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, discount codes, and newsletters where you have consented or where we have a legitimate interest to do so under applicable law
• Personalizing our marketing communications based on your order history and preferences
• Displaying targeted advertisements on third-party platforms (such as social media) based on your browsing and purchase behavior
• Running loyalty programs, contests, sweepstakes, and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, contacting us at [email protected], or adjusting your account preferences. Opting out of marketing will not affect transactional communications related to your orders.

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations
• Responding to lawful requests, court orders, or legal processes from government authorities
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of Green Lantern Pizza, our customers, and the public
• Enforcing our Terms of Service and other applicable policies

4.5 Business Operations

• Managing our internal business operations, including accounting, auditing, and record-keeping
• Conducting due diligence in connection with potential business transactions such as mergers, acquisitions, or asset sales
• Training our staff and improving customer service standards

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business. These providers only access your data to the extent necessary to perform their contractual obligations and are bound by appropriate confidentiality and data protection agreements. Categories of service providers include:

• Payment processors: To securely process credit and debit card transactions
• Delivery and logistics partners: To coordinate and fulfill food delivery orders
• Email marketing platforms: To send marketing and transactional emails on our behalf
• Analytics providers: Such as Google Analytics, to help us understand website usage and improve our services
• Cloud hosting and IT infrastructure providers: To store and manage our data securely
• Customer support tools: To manage customer inquiries and support tickets
• Fraud prevention services: To detect and prevent fraudulent activity

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government agencies, law enforcement, or other authorized parties if we believe disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or regulatory requirement
• Protect and defend the rights or property of Green Lantern Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.3 Business Transfers

In the event that Green Lantern Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the successor entity. We will notify you of any such change in ownership or control that materially affects your privacy rights.

5.4 With Your Consent

We may share your personal information with additional third parties when you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include:

6.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website
• Encryption of sensitive data stored in our databases, including passwords and payment information
• Firewalls, intrusion detection systems, and regular security vulnerability scanning
• Multi-factor authentication for administrative access to our systems
• Regular security patches and software updates

6.2 Administrative Safeguards

• Strict access controls ensuring that only authorized personnel can access personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Contractual data protection obligations imposed on all third-party service providers
• Internal data privacy policies and incident response procedures

6.3 Physical Safeguards

• Physical security measures at our business premises and data storage facilities
• Secure disposal of physical records containing personal information

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights to the extent required by applicable law.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you over the past 12 months.
• Right to Deletion: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as where the information is necessary to complete a transaction or comply with a legal obligation).
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information as defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use of your sensitive personal information to what is necessary to perform the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

7.2 General Privacy Rights (All Users)

Regardless of your state of residence, we honor the following requests to the extent practicable and as required by applicable law:

• Access and Portability: You may request a copy of the personal information we hold about you in a structured, commonly used, machine-readable format.
• Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal and contractual retention obligations.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected]
• Website: greenlanternpizza.rest

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you of the extension within the initial 45-day period. We may need to verify your identity before processing your request, and we may ask for additional information to confirm your identity and locate your records.

You may designate an authorized agent to submit a request on your behalf, provided you provide the agent with written permission and we are able to verify your identity directly.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, provide personalized content, analyze website traffic, and serve targeted advertisements.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, keep you logged in, and gather information about how you use the site. Similar technologies include web beacons, pixel tags, local storage, and session storage.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the proper functioning of our website, including maintaining your session, shopping cart, and login status. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Collect information about how visitors use our website, such as which pages are visited most often and any error messages received. This data helps us improve our website's performance.
• Functional Cookies: Allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
• Marketing and Advertising Cookies: Used to track your browsing habits and serve you relevant advertisements, including on third-party websites and social media platforms.

8.3 Managing Your Cookie Preferences

You can manage, restrict, or delete cookies through your web browser settings. Most browsers allow you to refuse all or certain cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website and your user experience.

For more detailed information about how we use cookies and how to manage your preferences, please refer to our Cookie Policy available on our website at greenlanternpizza.rest.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are as follows:

When personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, or from minors under 18 years of age without appropriate parental or guardian consent.

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws, we do not intentionally target our services, website content, or marketing communications at children. If you are under the age of 18, please do not use our website or services or provide us with any personal information.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe that a child has provided us with personal information without appropriate consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Green Lantern Pizza is a United States-based business and primarily processes and stores personal information within the United States. However, some of our third-party service providers (such as cloud hosting providers, analytics platforms, and email marketing tools) may process or store data in other countries.

If your personal information is transferred outside of the United States to countries that may have different data protection laws than your home jurisdiction, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable law and that your data is adequately protected. These steps may include entering into standard contractual clauses, ensuring the recipient country provides adequate data protection, or relying on other legally recognized transfer mechanisms.

By using our services and providing us with your personal information, you acknowledge that your data may be transferred to, processed in, and stored in the United States and potentially other countries. We will handle your data in accordance with this Privacy Policy regardless of where it is processed.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, third-party ordering platforms, and other external services that are not operated or controlled by Green Lantern Pizza. This Privacy Policy does not apply to any third-party websites or services, and we are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit or use. The inclusion of a link on our website does not constitute an endorsement of the linked website or its privacy practices.

13. Your Choices and Opt-Out Options

We provide you with meaningful choices about how your personal information is used. Below is a summary of the key opt-out options available to you:

13.1 Marketing Emails

You may unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by emailing us at [email protected]. Please note that you will continue to receive transactional and service-related communications even after unsubscribing from marketing emails.

13.2 Cookies and Tracking Technologies

You can manage cookies through your browser settings or our Cookie Preference Center (if available on our website). See Section 8 for more details.

13.3 Account Information

You may update, correct, or delete information in your customer account at any time by logging in to your account on our website or by contacting us at [email protected].

13.4 Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Because there is currently no universally accepted standard for responding to DNT signals, our website does not currently alter its data collection or use practices in response to DNT signals. We will reassess this approach if and when an industry-wide standard is established.

14. Legal Basis for Processing (Where Applicable)

Where required by applicable law, we rely on the following legal bases for processing your personal information:

• Performance of a Contract: Processing necessary to fulfill your orders, manage your account, and provide you with the services you have requested.
• Legal Obligation: Processing necessary to comply with applicable federal and state laws, regulations, and legal processes.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, improving our services, and direct marketing, provided these interests are not overridden by your rights and interests.
• Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications or the use of non-essential cookies.

15. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the relevant regulatory authority.

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces federal consumer protection laws, including certain privacy regulations. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, D.C. 20580

15.2 California Privacy Rights (California Residents)

California residents who wish to exercise their CCPA/CPRA rights or file a privacy complaint may also contact the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

15.3 State Attorneys General

Residents of other states may also have the right to file privacy-related complaints with their state's Attorney General office. Please consult your state's official government website for contact information specific to your state.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at greenlanternpizza.rest
• Where required by law or where we deem it appropriate, notify you directly by email or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the posting of any revised Privacy Policy constitutes your acceptance of the updated policy.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us using the information below. We are committed to addressing your concerns promptly and transparently.

When submitting a privacy inquiry, please provide us with sufficient information to identify your account and the nature of your request so that we can process it efficiently. We will acknowledge receipt of your request and provide a substantive response within the timeframes required by applicable law.