Refund Policy

Effective Date: March 25, 2026 | Last Updated: March 25, 2026

1. Introduction

Welcome to Green Lantern Pizza. This Refund Policy applies to all orders placed through our website at greenlanternpizza.rest, by phone, or in person. By placing an order with us, you agree to the terms outlined in this policy.

We are committed to delivering fresh, high-quality food and an excellent dining experience. If something goes wrong with your order, we want to make it right. This policy is designed to be transparent, fair, and consistent with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act.

If you have any questions about this policy at any time, please contact us at [email protected] or visit our website at greenlanternpizza.rest.

2. Eligibility Conditions for Refunds

Not every order situation automatically qualifies for a refund. We evaluate each request individually and fairly. You may be eligible for a full or partial refund under the following conditions:

• Incorrect Order: You received an item that is different from what you ordered (e.g., wrong toppings, wrong size, or wrong item entirely).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food was undercooked, overcooked, spoiled, or otherwise not meeting reasonable food quality standards at the time of delivery or pickup.
• Delivery Issues: Your order was significantly delayed beyond the estimated delivery time, rendering the food unacceptable (e.g., cold pizza that was supposed to arrive hot within a reasonable timeframe).
• Damaged Food: The food arrived in a condition that makes it unsuitable for consumption due to mishandling during delivery.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error.
• Order Not Received: Your order was never delivered and you were charged for it.

To be eligible for a refund, you must contact us within the applicable timeframe described in Section 3 below, and you must provide reasonable documentation or description of the issue.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve your concern effectively. Please note the following timeframes:

Refund requests submitted outside these timeframes may not be honored. We encourage all customers to inspect their orders promptly upon receipt. Delays in reporting make it difficult for us to verify the issue and provide an appropriate resolution.

4. Non-Refundable Items and Services

Certain items and circumstances are generally not eligible for refunds. Please review the following list carefully:

• Change of Mind: Refunds are not available simply because you changed your mind after placing and confirming an order that has already been prepared.
• Customization Errors by the Customer: If you provided incorrect customization instructions (e.g., wrong toppings, incorrect address) and the order was prepared and delivered according to those instructions, a refund will not be issued.
• Consumed Orders: If a significant portion of the food has been consumed before reporting a quality issue, we reserve the right to deny or reduce a refund.
• Promotional and Discounted Items: Items purchased using promotional discounts, special deals, or loyalty rewards may not be eligible for full refunds and will be evaluated on a case-by-case basis.
• Delivery Fees: Delivery fees are generally non-refundable unless the order was never delivered through no fault of the customer.
• Tips and Gratuities: Tips added to orders at checkout are non-refundable.
• Gift Cards: Gift card purchases are non-refundable and cannot be exchanged for cash.
• Special Event or Catering Orders (after preparation has begun): Once a large catering or special event order has begun preparation, it is non-refundable unless a significant quality or fulfillment issue arises.

5. How to Request a Refund (Step-by-Step)

Requesting a refund at Green Lantern Pizza is straightforward. Follow the steps below to initiate your request:

1. Step 1 – Contact Us Promptly: Reach out to our customer service team as soon as possible within the applicable reporting window. You can contact us via:
   • Email: [email protected]
   • Website: greenlanternpizza.rest
2. Step 2 – Provide Your Order Details: Have the following information ready when you contact us:
   • Your full name
   • Order number or confirmation number
   • Date and time of your order
   • Method of payment used
   • Description of the issue
3. Step 3 – Submit Supporting Evidence (if applicable): Where possible, provide photographs of the incorrect, missing, or damaged food item(s). Visual evidence significantly helps us process your request more quickly and accurately.
4. Step 4 – Await Review: Once we receive your request, our team will review the information provided and investigate the issue. We aim to respond to all refund requests within 1 to 3 business days.
5. Step 5 – Resolution: We will notify you of our decision via the contact information you provided. If your refund is approved, we will process it according to the applicable method and timeframe described in Section 6 below.

We strive to make this process as simple and stress-free as possible. Our team is committed to resolving issues fairly and promptly.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on your original payment method. The following are estimated timelines:

Please note that while we process refunds on our end promptly upon approval, the time it takes for the funds to appear in your account depends on your bank or financial institution. If your refund does not appear within the stated timeframe, please contact your bank before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be more appropriate than a full refund. Green Lantern Pizza reserves the right to issue partial refunds under the following conditions:

• Only one or a few items in an order were incorrect, missing, or unsatisfactory, while the rest of the order was fulfilled correctly.
• A minor quality issue is present (e.g., slightly incorrect topping) but the food remains largely acceptable.
• A portion of the food was already consumed before the issue was reported.
• The delivery was late but the order was eventually received and the food was still in acceptable condition.
• A promotional discount was applied to the original order, and the refund will reflect the actual amount paid.

In all partial refund cases, our customer service team will explain the reasoning behind the partial amount and work with you to reach a fair resolution. We may also offer a store credit or discount on your next order as an alternative to a monetary refund.

8. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges (returning one food item for another) are generally not possible. However, Green Lantern Pizza does offer the following exchange-related solutions:

• Replacement Orders: If your order was incorrect or significantly flawed, we may offer to prepare and send a replacement order at no additional charge, subject to operational capacity and delivery availability at the time of your report.
• Store Credit: In lieu of a monetary refund or replacement, we may offer store credit of equivalent value that can be applied to a future order placed through our website or in person.
• Complimentary Items: For minor issues or as a gesture of goodwill, we may offer complimentary items on your next visit or order.

Exchange or replacement offers are subject to availability and management approval. To request a replacement, please contact us immediately using the contact details provided in this policy.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be flexible where possible while accounting for the operational realities of food preparation.

9.1 Online and Phone Orders

• Before Preparation Begins: If you need to cancel an order, please contact us as soon as possible. If the cancellation is made before kitchen preparation has begun, you will receive a full refund.
• During Preparation: If the kitchen has already begun preparing your order, cancellation may not be possible. In such cases, we may offer store credit or a partial refund at management's discretion.
• After Preparation is Complete / Out for Delivery: Once the order has been completed and is out for delivery, cancellations will generally not be accepted, and no refund will be issued.

9.2 Catering and Large Event Orders

• More than 48 Hours Before the Event: Full refund of any deposit or payment made.
• 24 to 48 Hours Before the Event: Up to 50% refund of the total order value, depending on how much preparation has already taken place.
• Less than 24 Hours Before the Event: Cancellations made within 24 hours of a scheduled catering event are generally non-refundable due to the significant resources already allocated to fulfilling the order.

To cancel an order, please contact us immediately at [email protected] and provide your order number and reason for cancellation.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Green Lantern Pizza offers a structured dispute resolution process to ensure your concerns are addressed fairly.

Step 1 – Internal Escalation

Request that your case be escalated to a senior customer service representative or manager. Provide all previous correspondence and documentation. We will re-review your case and aim to respond within 3 business days.

Step 2 – Formal Written Complaint

If the escalation does not resolve the issue, you may submit a formal written complaint to our email address at [email protected] with the subject line "Formal Refund Dispute." We will provide a written response within 5 business days.

Step 3 – Third-Party Mediation

If the dispute remains unresolved after exhausting our internal processes, you may seek assistance from a relevant consumer protection body or mediator. In the United States, consumers may contact:

• Federal Trade Commission (FTC): www.ftc.gov — for consumer protection complaints.
• Better Business Bureau (BBB): www.bbb.org — for business dispute mediation.
• Your state's Attorney General office for state-specific consumer protection assistance.

Step 4 – Chargeback Rights

You retain the right to initiate a chargeback with your bank or credit card provider if you believe you were charged unfairly and we have failed to resolve the issue. However, we encourage you to exhaust our internal dispute resolution steps first, as chargebacks can take significantly longer to resolve than direct communication with our team.

11. Consumer Rights Under U.S. Law

Green Lantern Pizza operates in full compliance with applicable United States federal and state consumer protection laws. This includes:

• Federal Trade Commission (FTC) Act: We are committed to honest and fair business practices. We do not engage in deceptive advertising or unfair billing practices.
• Fair Credit Billing Act (FCBA): You have the right to dispute billing errors on credit card statements within 60 days of the statement date.
• Electronic Fund Transfer Act (EFTA): Protections apply for transactions made via debit card or electronic payment methods.

Nothing in this Refund Policy limits or waives your statutory rights under applicable federal or state law.

12. Policy Updates

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at greenlanternpizza.rest. We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact us using the information below. Our customer service team is ready to assist you:

When contacting us, please include your order number, contact information, and a description of your concern to help us assist you as efficiently as possible. We aim to respond to all inquiries within 1 to 3 business days.